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Return Policies

These Basic Exchange/Return Requirements apply to all products purchased from FRfactorydirect.com. All returns must meet these Basic Return Requirements in addition to each product's designated return policy, if any. A complete list of each product's return policy is listed below.
Standard 30 Day Exchange/Return Policy
  • We accept the return or exchange of products within 30 days of delivery.
  • Return for refund: Contact Customer Service within 30 days for your Return Authorization Number.  A 10% restocking fee will be deducted from your credit.
  • Return for exchange: Contact Customer Service within 30 days for your Return Authorization Number.  A 5% restocking fee will be deducted from your credit.

  • Exchange Garment Orders: Exchange garment orders do not qualify for free ground shipping offers.
  • All the Basic Exchange/Return Requirements apply.
Non-Returnable: NO RETURNS, NO REFUNDS, NO CREDIT ON THIS ITEM - ALL SALES FINAL
  • We will NOT accept the return or exchange of this product.
Limited 15 Day Exchange/Return Policy
  • Applies to Special Order, Close Out, Workwear Deals, and Like Wholesale Deep Discounted Pricing products.
  • Special Order products covered by this policy will not be accepted for return.
  • Close Out products and Like Wholesale Deep Discounted Pricing products covered by this policy will not be accepted for return unless Customer Service is contacted within 15 days of the delivery date and a Return Authorization Number is issued at the discretion of Customer Service.  
  • Workwear Deals products are eligible for this policy.
  • Return for refund: Contact Customer Service within 15 days for your Return Authorization Number.  A 25% restocking fee will be deducted from your credit.
  • Return for exchange: Contact Customer Service within 15 days for your Return Authorization Number.  A 25% restocking fee will be deducted from your credit.
  • All the Basic Exchange/Return Requirements apply.